NOW:53219:USA00949
http://widgets.journalinteractive.com/cache/JIResponseCacher.ashx?duration=5&url=http%3A%2F%2Fdata.wp.myweather.net%2FeWxII%2F%3Fdata%3D*USA00949
78°
H 86° L 66°
Cloudy | 7MPH

Local American Family Insurance Agent Tom Kosinski Earns Distinguished Insurance Agency Distinction from J.D. Power and Associates

Oct. 10, 2009

Tom Kosinski, an American Family Insurance agent in Milwaukee, WI has been recognized for customer satisfaction excellence under the J.D. Power and Associates Distinguished Insurance Agency Program.SM Kosinski joins other American Family agents who have demonstrated the highest level of commitment to outstanding customer service.

Kosinski has been an agent for American Family since July 1999. His office is located at 3224 S 92nd St., Milwaukee.

“This is our fifth year of applying the Distinguished Insurance Agency criteria to our agents,” said Jack Salzwedel, American Family president and chief operating officer. “With each passing calendar quarter, American Family has witnessed an improvement in customer service. Our agents are strongly attuned to the needs of our customers and how best to meet those needs.”

The service excellence distinction was determined through a two-part evaluation process conducted by J.D. Power and Associates. The first part consists of a customer satisfaction survey, which measures customers’ overall experience with their current American Family agent. In order to proceed to the second step, agents must meet or exceed the standards measured on a national benchmark established by J.D. Power and Associates’ annual auto and home insurance customer satisfaction studies. Only agencies that perform in the top 20 percent of all agencies nationwide based on customer satisfaction surveys are eligible to become a Distinguished Insurance Agency.

Agents who meet or surpass the overall national average must then pass a rigorous on-site evaluation based on five best practice areas: proactive reviews of customer insurance needs, claims handling, positive customer contacts, responsiveness and office environment.

About American Family Insurance

Based in Madison,Wis., American Family Insurance offers auto, homeowners, life, health, commercial and farm/ranch insurance in 19 states. American Family is the nation’s third-largest mutual property/casualty insurance company and 14th-largest property/casualty insurance group.

This site uses Facebook comments to make it easier for you to contribute. If you see a comment you would like to flag for spam or abuse, click the "x" in the upper right of it. By posting, you agree to our Terms of Use.

Suburban News Roundup

E-mail Newsletter

Your link to the biggest stories in the suburbs delivered Thursday mornings.


Enter your e-mail address above and click "Sign Up Now!" to begin receiving your e-mail newsletter
Get the Newsletter!

Login or Register to manage all your newsletter preferences.

Community Watch

» West Allis superintendent named to school advocacy group leadership 04:43 PM

» Educator from Anchorage likely to take reins of West Allis school 03:49 PM

» 'Milwaukee lion' spotted in Glendale Updated:  11:45 AM

» The Suburban 16 Power Rankings: Watt, Niebrugge, and others on the next level 7/22

» Greenfield denies Goodwill store but maybe not for long 7/22

» Initial Reaction Podcast: A dumb-sports-fan's guide to the Bucks arena financing situation 7/21

» West Allis school officials worry parents can't monitor iPads 7/20

» Whitnall baseball team uses big fifth inning to stun Muskego in regional title contest 7/17

» Fortman pitches Franklin past Greenfield in WIAA regional championship baseball game 7/17

» Major development in Greenfield hits snag 7/16

» Greenfield's Bella Matthias headlines the 2015 All-Suburban Softball Team 7/16

» New St. Vincent de Paul store in Greenfield receives blessing 7/15

» Hale nips New Berlin West, 2-1, in regional opener 7/14

» Walker announces presidential run in Waukesha among hometown Wauwatosa supporters 7/13

» Greenfield ready to move ahead with Kulwicki Park maintenance 7/13

» West Allis considers request to allow pot-bellied pigs in city 7/13

» West Allis police seek man in attempted sexual assault 7/10

» Menomonee Falls wins GMC baseball tourney title, 8-6, over Hale 7/9

» Applicants sought for Whitnall facilities advisory committee 7/6

» Beekeeping idea is abuzz in Greenfield 7/6

» Accident causes two lanes of I-894/US 45 to close 7/1

» Blindness couldn't keep Hojnicki off the links or the slopes Updated:  6/24

» Concordia Legion post to assemble care packages 6/18

» Proposed West Allis sewer lateral help program may be dead 6/17

» Greenfield reschedules hearing on proposed Goodwill on 76th Street 6/16

View All Posts Got a tip? Welcome rss

Advertisement

Advertisement

Local Business Directory

CONNECT    

Advertisement