NOW:53219:USA00949
http://widgets.journalinteractive.com/cache/JIResponseCacher.ashx?duration=5&url=http%3A%2F%2Fdata.wp.myweather.net%2FeWxII%2F%3Fdata%3D*USA00949
51°
H 52° L 51°
Partly Cloudy | 6MPH

Local American Family Insurance Agent Tom Kosinski Earns Distinguished Insurance Agency Distinction from J.D. Power and Associates

Oct. 10, 2009

Tom Kosinski, an American Family Insurance agent in Milwaukee, WI has been recognized for customer satisfaction excellence under the J.D. Power and Associates Distinguished Insurance Agency Program.SM Kosinski joins other American Family agents who have demonstrated the highest level of commitment to outstanding customer service.

Kosinski has been an agent for American Family since July 1999. His office is located at 3224 S 92nd St., Milwaukee.

“This is our fifth year of applying the Distinguished Insurance Agency criteria to our agents,” said Jack Salzwedel, American Family president and chief operating officer. “With each passing calendar quarter, American Family has witnessed an improvement in customer service. Our agents are strongly attuned to the needs of our customers and how best to meet those needs.”

The service excellence distinction was determined through a two-part evaluation process conducted by J.D. Power and Associates. The first part consists of a customer satisfaction survey, which measures customers’ overall experience with their current American Family agent. In order to proceed to the second step, agents must meet or exceed the standards measured on a national benchmark established by J.D. Power and Associates’ annual auto and home insurance customer satisfaction studies. Only agencies that perform in the top 20 percent of all agencies nationwide based on customer satisfaction surveys are eligible to become a Distinguished Insurance Agency.

Agents who meet or surpass the overall national average must then pass a rigorous on-site evaluation based on five best practice areas: proactive reviews of customer insurance needs, claims handling, positive customer contacts, responsiveness and office environment.

About American Family Insurance

Based in Madison,Wis., American Family Insurance offers auto, homeowners, life, health, commercial and farm/ranch insurance in 19 states. American Family is the nation’s third-largest mutual property/casualty insurance company and 14th-largest property/casualty insurance group.

This site uses Facebook comments to make it easier for you to contribute. If you see a comment you would like to flag for spam or abuse, click the "x" in the upper right of it. By posting, you agree to our Terms of Use.

Suburban News Roundup

E-mail Newsletter

Your link to the biggest stories in the suburbs delivered Thursday mornings.


Enter your e-mail address above and click "Sign Up Now!" to begin receiving your e-mail newsletter
Get the Newsletter!

Login or Register to manage all your newsletter preferences.

Community Watch

» Speakers split evenly on West Allis proposed sewer lateral program 10/22

» Poll: Which area team will win a state football title? 10/22

» West Allis to start process to approve new city administrator 10/20

» Across Wisconsin, uneven property assessments fly in the face of fairness Updated:  10/19

» Preps football photos of the week: Week 9 10/17

» Police arrest 1 after neighbors attack each other about 'child behavior' 10/15

» Greenfield schools 'right-sizing' enrollment for smaller classes 10/14

» Preps football photos of the week: Week 8 10/10

» Submit election letters now: deadline is Oct. 20 10/9

» Jurors see video key to sex assault case against ex-strip club owner Updated:  10/8

» Preps football photos of the week: Week 7 10/3

» Motorcyclist killed in East Tosa crash identified 10/3

» Police warn couple of misuse of 911 after they argued with each other 10/1

» Enter Halloween contest to win tickets to Legends & Lore 9/30

» Preps football photos of the week: Sept. 26 9/26

» East emerges from late-game flurry against Hale 9/26

» West Allis-West Milwaukee schools get $3.1 million grant 9/25

» West Allis woman killed in crash identified 9/23

» Auction for YMCAs called off after no new bidders emerge 9/22

» 2 lanes remain closed from crash on eastbound I-94 at Highway 100 Updated:  9/22

» Financing nailed down for hotel/banquet facility in West Allis 9/22

» Preps football photos of the week: Sept. 19 9/19

» South Milwaukee football dominant over Greenfield 9/19

» Police called when man urinates himself while sleeping in movie theater 9/18

» Al-Huda mosque's gravel parking lot can remain in use for now 9/17

View All Posts Got a tip? Welcome rss
Deal Watch - Milwaukee

Milwaukee's Best Discounts & Deals

Advertisement

Local Business Directory

CONNECT