NOW:53219:USA00949
http://widgets.journalinteractive.com/cache/JIResponseCacher.ashx?duration=5&url=http%3A%2F%2Fdata.wp.myweather.net%2FeWxII%2F%3Fdata%3D*USA00949
61°
H 73° L 53°
Cloudy | 6MPH

Local American Family Insurance Agent Tom Kosinski Earns Distinguished Insurance Agency Distinction from J.D. Power and Associates

Oct. 10, 2009

Tom Kosinski, an American Family Insurance agent in Milwaukee, WI has been recognized for customer satisfaction excellence under the J.D. Power and Associates Distinguished Insurance Agency Program.SM Kosinski joins other American Family agents who have demonstrated the highest level of commitment to outstanding customer service.

Kosinski has been an agent for American Family since July 1999. His office is located at 3224 S 92nd St., Milwaukee.

“This is our fifth year of applying the Distinguished Insurance Agency criteria to our agents,” said Jack Salzwedel, American Family president and chief operating officer. “With each passing calendar quarter, American Family has witnessed an improvement in customer service. Our agents are strongly attuned to the needs of our customers and how best to meet those needs.”

The service excellence distinction was determined through a two-part evaluation process conducted by J.D. Power and Associates. The first part consists of a customer satisfaction survey, which measures customers’ overall experience with their current American Family agent. In order to proceed to the second step, agents must meet or exceed the standards measured on a national benchmark established by J.D. Power and Associates’ annual auto and home insurance customer satisfaction studies. Only agencies that perform in the top 20 percent of all agencies nationwide based on customer satisfaction surveys are eligible to become a Distinguished Insurance Agency.

Agents who meet or surpass the overall national average must then pass a rigorous on-site evaluation based on five best practice areas: proactive reviews of customer insurance needs, claims handling, positive customer contacts, responsiveness and office environment.

About American Family Insurance

Based in Madison,Wis., American Family Insurance offers auto, homeowners, life, health, commercial and farm/ranch insurance in 19 states. American Family is the nation’s third-largest mutual property/casualty insurance company and 14th-largest property/casualty insurance group.

This site uses Facebook comments to make it easier for you to contribute. If you see a comment you would like to flag for spam or abuse, click the "x" in the upper right of it. By posting, you agree to our Terms of Use.

Suburban News Roundup

E-mail Newsletter

Your link to the biggest stories in the suburbs delivered Thursday mornings.


Enter your e-mail address above and click "Sign Up Now!" to begin receiving your e-mail newsletter
Get the Newsletter!

Login or Register to manage all your newsletter preferences.

Community Watch

» Updated weekly rankings of area prep football teams and players 8/27

» 2 charged with attempted carjacking in Greenfield Updated:  8/26

» Initial Reaction Podcast: What stood out on the first week of high-school football? 8/25

» Speakers say new fees would endanger Scouting, hamper PTAs and others 8/25

» West Allis-West Milwaukee approves tax decrease preliminary budget 8/25

» The 2015 Suburban Milwaukee Prep Football Guide 8/19

» Greenfield pickup driver killed in one-vehicle Mequon crash 8/18

» The project SHOW has chosen to sample Greenfield as part of its statewide survey that has been going 8/18

» Hartland girl wins big at the Governor's livestock auction at Wisconsin State Fair 8/13

» SUV driver sought in hit-and-run that seriously injured man in West Milwaukee 8/13

» 2015 All-Suburban baseball: Turchin of Oak Creek repeats as player of the year 8/12

» Whitnall School Board chooses facilities advisory committee 8/12

» West Allis hotel on Greenfield Avenue sets later grand opening 8/10

» Greenfield officer involved in shooting 8/6

» West Allis-West Milwaukee high schoolers go after college credit 8/3

» West Allis Health Department nurse wins state award 8/3

» Public being asked about proposed Highway 100 changes in Greenfield 8/3

» Goodwill drops bid to open on 76th Street in Greenfield 7/30

» 84th Street ramps at I-94 to be open for the Wisconsin State Fair 7/30

» West Allis superintendent named to school advocacy group leadership 7/28

» Educator from Anchorage likely to take reins of West Allis school 7/28

» 'Milwaukee lion' spotted in Glendale Updated:  7/28

» The Suburban 16 Power Rankings: Watt, Niebrugge, and others on the next level 7/22

» Greenfield denies Goodwill store but maybe not for long 7/22

» West Allis school officials worry parents can't monitor iPads 7/20

View All Posts Got a tip? Welcome rss

Advertisement

Advertisement

Local Business Directory

CONNECT    

Advertisement