Local American Family Insurance Agent Tom Kosinski Earns Distinguished Insurance Agency Distinction from J.D. Power and Associates

Oct. 10, 2009

Tom Kosinski, an American Family Insurance agent in Milwaukee, WI has been recognized for customer satisfaction excellence under the J.D. Power and Associates Distinguished Insurance Agency Program.SM Kosinski joins other American Family agents who have demonstrated the highest level of commitment to outstanding customer service.

Kosinski has been an agent for American Family since July 1999. His office is located at 3224 S 92nd St., Milwaukee.

“This is our fifth year of applying the Distinguished Insurance Agency criteria to our agents,” said Jack Salzwedel, American Family president and chief operating officer. “With each passing calendar quarter, American Family has witnessed an improvement in customer service. Our agents are strongly attuned to the needs of our customers and how best to meet those needs.”

The service excellence distinction was determined through a two-part evaluation process conducted by J.D. Power and Associates. The first part consists of a customer satisfaction survey, which measures customers’ overall experience with their current American Family agent. In order to proceed to the second step, agents must meet or exceed the standards measured on a national benchmark established by J.D. Power and Associates’ annual auto and home insurance customer satisfaction studies. Only agencies that perform in the top 20 percent of all agencies nationwide based on customer satisfaction surveys are eligible to become a Distinguished Insurance Agency.

Agents who meet or surpass the overall national average must then pass a rigorous on-site evaluation based on five best practice areas: proactive reviews of customer insurance needs, claims handling, positive customer contacts, responsiveness and office environment.

About American Family Insurance

Based in Madison,Wis., American Family Insurance offers auto, homeowners, life, health, commercial and farm/ranch insurance in 19 states. American Family is the nation’s third-largest mutual property/casualty insurance company and 14th-largest property/casualty insurance group.

This site uses Facebook comments to make it easier for you to contribute. If you see a comment you would like to flag for spam or abuse, click the "x" in the upper right of it. By posting, you agree to our Terms of Use.

Suburban News Roundup

E-mail Newsletter

Your link to the biggest stories in the suburbs delivered Thursday mornings.


Enter your e-mail address above and click "Sign Up Now!" to begin receiving your e-mail newsletter
Get the Newsletter!

Login or Register to manage all your newsletter preferences.

Community Watch

» Update: West Allis Central High School students respond calmly during bomb-threat evacuation Updated:  2/4

» West Allis schools to start trek back to neighborhood schools in fall Updated:  2/3

» Data skimmers found on several ATMs in West Allis, police warn 2/2

» West Allis schools to leave SAGE, open more seats for nonresidents 2/2

» Updated rankings of area prep boys and girls basketball teams and players 2/1

» Positive and uplifting stories in suburban Milwaukee and Lake Country in January 2/1

» Milwaukee Co. launches coyote tracking program in Tosa, West Allis 1/28

» Greenfield park on list of parks not protected from unilateral sale 1/27

» More city spending pitched for West Allis development area 1/27

» Greenfield resident robbed on his doorstep 1/26

» Some school transfer relief suggested for West Allis School District 1/26

» Ex-cop pleads guilty to choking woman in sex encounter, hiding body in suitcase Updated:  1/25

» St. John the Evangelist School to host two open house events 1/22

» Crawdaddy's plans to open on Fat Tuesday in West Allis Updated:  1/21

» Initial Reaction Podcast: Was Jonathan Lucroy speaking the truth or speaking too much? 1/21

» Greenfield man presumed to have drowned in Fox River 1/20

» Garage destroyed, West Allis home damaged by fire, family of 6 escapes 1/19

» Milwaukee Bucks Rim Rockers to perform at Whitnall Falcons halftime show 1/19

» West Allis Next Generation elementary school won't expand to 8th grade 1/19

» Possible student transfer restrictions in West Allis schools gets flak 1/19

» Whitnall School District's Superintendent Lowell Holtz announces retirement 1/18

» Area police departments, school districts to team up for anti-heroin summit Updated:  1/18

» Err ball: Where the WIAA (but mostly everybody else) went wrong 1/13

» Charges filed in connection to alleged human trafficking, prostitution in south suburbs Updated:  1/12

» Recent suspension in prep sports a reminder of perils of social media Updated:  1/12

View All Posts Got a tip? Welcome rss

Advertisement

Advertisement

Local Business Directory

CONNECT    

Advertisement