I live in Greenfield with my husband and cat. I work full time. Frugality and simplicity have been a part of my life long before they became popular and it has made life a lot less stressful. I love volunteering, home improvement/decorating, crafting and gardening.
After having taken our VW Jetta to Boucher numerous times to get the same problem fixed, the last time we took it in, my husband told them not to give it back to us until it was fixed. They had it approximately one month. Although we were frustrated at times, as was the service department at the dealership because at first they could not figure out what was wrong, they eventually bent over backwards for us and it appears that now the car is finally fixed and we are enjoying driving it once again. We are very pleased that they did fix it and put quite a few new parts into the engine. They even spiffed up the inside and outside by cleaning the vehicle for us before we got it back. As I said, they had given us a very nice free loaner for the entire time, In addition, we got approximately 1/2 refunded to us of what we had put into the car. Bottom line, a lot was done for a small amount. Customer Satisfaction was the final result. We did not have to sue under the Lemon Law, which would have cost us and the dealership additional money that, in the long run, was not necessary.
I'm still a bit frustrated with the comment the General Manager made "we'll give you the $1,200 back but won't fix the car or "we'll fix the car and not give you the $1,200 back". Before he made such a comment, he should have made sure he had his facts right. The problem was a result of improper parts that were replaced due to a recall late last year.