I live in Greenfield with my husband and cat. I work full time. Frugality and simplicity have been a part of my life long before they became popular and it has made life a lot less stressful. I love volunteering, home improvement/decorating, crafting and gardening.
In a past blog, I wrote about issues we had with our 2004 VW Jetta Diesel and the dealership we purchased it from. The car continued to give us lots of problems even after the extended warranty ran out and so much work was done on it by the dealership. We started taking the car to a reputable smaller shop near our home. The shop informed us that the dealer did not complete a major job that was done by the dealership under the warranty and that we should take the car to the dealership. We took the car back to the dealership and they agreed they did not complete the job as it should have been and fixed it - no apology or explanation. We contacted VW Corporate and they "really" didn't have an answer either. In addition, we also noted that a piece of our radio cover had been replaced with a sticky, lighter colored piece - don't know why - did they ruin the original piece? Why were we not told.
The car only had 60K miles on it and we took very good care of it, inside and out. I loved the way it drove and the looks of it but the extensive service record and continuing problems were just a hassle. We had a lemon -. The AM stereo was all static and dealership said it would cost around $500 to see if they could fix it with no guarantees. The small shop near our home said it was a common issue with Jettas from that year.
Well, we finally said it wasn't worth the hassles of constantly having the car in the shop so we started to do our homework and looked around, checked reviews and recommendations and test drove a few vehicles that were in the size range as the Jetta. We traded in the Jetta for a Honda. The Honda dealership gave us a very fair trade in amount for the Jetta in spite of the fact that they said, for a car with 60K miles on it, the service record is lengthly. Yah think?
Would we ever purchase a VW again or any vehicle from a Boucher dealership? NOPE.
Cars nowadays should last a lot longer than 60K. Plain and simple. Customer satisfaction is what it is all about.